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Gift Card FAQ

Frequently Asked Questions
The Carl's Jr.® Gift Card

  • What is a Carl's Jr. Gift Card?

    It’s a pre-paid debit card similar to a gift certificate that can be used to purchase any of our delicious menu items at any participating Carl's Jr. restaurant. It’s more convenient than carrying cash or a paper certificate, and makes a great gift.

  • Where can I purchase a Carl's Jr. Gift Card?

    Click Here to purchase your gift card online.

    Gift Cards may also be purchased at any participating Carl's Jr. restaurant. Use the restaurant locator tool on our website to find the restaurant nearest you.

  • Where can I use my Carl's Jr. Gift Card?

    Use your Carl's Jr. Gift Card at any participating restaurant to purchase any of our delicious menu items. Use the restaurant locator tool on our website to find the restaurant nearest you.

  • How do I check the balance on my gift card?

    Click Here to check your gift card balance online.

    You may also call the balance inquiry phone number listed on the back of your card, (866) 784-0544, and a customer service representative can provide you with your balance and transaction history*. You must have your gift card number (the 19-digit number on the back of your card) available to check your balance.

    *Please note the representatives for the balance inquiry line can only provide balance and transaction information. If you have questions relating to your balance or the use of your Carl's Jr. gift card, please contact our Guest Services team at (877) 799-STAR, or visit www.carlsjr.com/contact .

  • What happens when all the card value is used? Should I throw my card away?

    Carl's Jr. Gift cards are made for reuse! Once you run out of funds you may “reload” or add additional funds to your Carl's Jr. Gift Card at participating restaurants or online .

  • Are Carl's Jr. cards sold in specific denominations?

    You may purchase a Carl's Jr. Gift Card in any whole dollar denomination between $5 and $100.

  • Are there any limits on the number of cards that can be purchased?

    You can purchase the Carl's Jr. Gift Card in bulk quantities on our website . It’s great for corporate gifts and employee incentives.

  • What forms of payment do you accept?

    At our restaurants, we accept cash and most restaurants accept the following credit cards: Visa, MasterCard, American Express and Discover. Online gift card purchases can be made with any of the above credit cards. Merchandise credits or other gift cards are not accepted as a form of payment when purchasing a Gift Card.

  • How many Carl's Jr. gift cards can I use during one transaction/purchase?

    You may use multiple Gift Cards per transaction in our restaurants.

  • Will any service or dormancy fees be charged to my Carl's Jr. Gift Card?

    No, we do not charge any fees on our gift cards, and our cards do not expire.

  • Are Carl's Jr. Gift Cards accepted at Hardee's and Vice Versa?

    Yes, our gift cards may be used interchangeably at both brands.

  • I am having trouble placing my gift card order online. Who can I contact?

    Contact our online fulfillment guest services team at (866) 784-0544.

  • I have a question about my card balance/a Transaction on my card. Who can I contact?

    Our Guest Services team is always ready to help. You may call (877) 799-STAR and speak with a guest services representative. Or visit our website at www.carlsjr.com and click on the “CONTACT” link at the bottom of the page to send an e-mail directly to our guest services team. Be sure to have your gift card number available.